Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. Proof of purchase is required.

To start a return, please contact us at order@ayaagency.com with your order number. If your return is approved, we will provide instructions on how and where to send your item.

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. Items sent back without prior approval will not be accepted.

Damages and Issues
Please inspect your order upon delivery and contact us immediately at order@ayaagency.com if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items
Certain types of items cannot be returned, like custom products and gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order cancellations
To withdraw from your purchase, please contact us here.